Refund and Returns Policy
At Morvilexan, customer satisfaction is our priority. We want you to love your handbag purchase. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the policy below.
Return Eligibility
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused and in their original condition
- Products must include original packaging and tags (if applicable)
- Items must not show signs of wear, damage, or alteration
Items that do not meet these requirements may not be accepted.
Return Process
To request a return, please contact our customer service team at:
Email: contactinfo@morvilexan.com
Please include:
- Order number
- Customer name
- Reason for return
- Photos of the item (if there is a quality issue)
Our team will review your request and provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution, such as a replacement or refund.
Non-Returnable Items
Returns may not be accepted for:
- Items that have been used or damaged after delivery
- Items without original packaging
- Clearance or final sale products (if applicable)
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping fees are generally non-refundable unless the return is caused by an error on our part.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: contactinfo@morvilexan.com
